Please note:
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| Privacy Policy | Security Policy |
Email:
support@seatbeltpros.com
We do not currently offer phone
support.
Credit Card Security and Privacy Information
Is it safe to use my credit card?:
Yes, shopping at SeatBeltPros.com is safe. In fact, we back every credit card
purchase with our Safe Shopping Guarantee: We guarantee that every transaction
you make on our website will be safe. This means you pay nothing if unauthorized
charges are made to your card as a result of shopping at here.
Safe Technology:
Our secure socket layer (SSL) software
is the industry standard and among the best software available today for secure
commerce transactions. It encrypts all of your personal information including
credit card number, name, and address, so that it cannot be read as the
information travels over the Internet.
Safety in Numbers:
With our Secure Servers hosted with Yahoo! Shopping, you are one of millions of
users every year who choose us to shop with!
Do I have any other
protection against fraud?:
SeatBeltPros.com is hosted by Yahoo! and so you would automatically be covered
by the Yahoo! Buyer Protection Program which provides up to $750 of fraud
protection. You can read more
Here.
Still don't
wish to use your credit card on the internet?:
No Problem. There are two ways you can
order from us without having to enter your complete credit card number on the
web: Send Check or Money Order. See order information below.
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Ordering Information
Order Methods:
We accept orders online or mail only. To place an order by mail, please
click here for
instructions.
Payment Methods:
We accept Visa, Mastercard, American Express, Discover Card, and Money Orders
and Checks. Payment by Money Order or Check must be received before order ships.
Credit card orders are not charged until the order ships in most cases. The only
exception is for any custom orders
Please complete the checkout process with "Money Order" selected as the method of payment. Please print the order confirmation and send it with a money order or check in U.S. dollars for the total amount including shipping and any applicable taxes to the following address:
SeatBeltPros.com
PO Box 103
Freeland, WA 98249
This is not a retail location or storefront. We do not accept walk ins. All purchases must be made online through the web store
Do you charge sales tax?:
We are headquartered in Langley, WA and only residents of Washington state pay a
8.3% sales tax. All orders shipped to addresses outside Washington State are
exempt from sales tax.
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Shipping & Order Status
Shipping Policies:
We try our best to get your item out as
soon as possible. Most items that we sell are in stock and ship within 24 hours
of purchase. We make every effort to ensure the fastest possible delivery.
Business days are Monday through Friday. Orders shipped on Friday for Next Day
Air will be delivered on the following Monday. Saturday delivery is an extra
charge. Please contact us if you require a Saturday delivery. Packages shown as
delivered by the carrier but not received must have claims filed by the
customer. If you believe the package was stolen you must file and provide a
police report before we can resend the package. Orders outside the U.S. may be
subject to additional tariffs, taxes, customs or duties charged by the
destination country and are the customers responsibility. These charges are not
shown on the order and are not within our control.
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USPS Economy (U.S. States Only) |
USPS Priority (U.S. States Only) |
UPS Ground 1, 2 & 3 Day Air |
Canada | International |
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Rate $4.95 per order Average delivery time 5 - 10 Business Days |
Flat
Rate $9.95 per order Average delivery time 3 - 4 Business Days |
*Calculated at checkout, based on order weight & destination. | **Calculated at checkout, based on order weight & destination. | ***Calculated at checkout, based on order weight & destination. |
What is an address correction
charge?:
Incorrect shipping addresses (wrong
house #, wrong zip, missing apartment #, etc) will incur a $5.00 charge for
ground packages and $10.00 charge for air packages if correction is made after
package has shipped. Incorrect addresses may also result in delayed delivery.
Please double check your shipping address for accuracy.
This fee is charged to us by FedEx and UPS for incorrect addresses and will be billed to the credit card your order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.
How do I know if my order has
shipped?:
Upon completion of your order, you will receive an email confirmation from us
with the details of your purchase. When the order ships you will receive a
second email confirming that your order has shipped. Tracking information will
also be included in that email so that you can easily track your package. For
questions about tracking, please
contact us and
include your name and order number.
How do I cancel my order?: Please contact us. Orders will be cancelled if items have not been processed. Please see the returns section for further details on returning your product. If Free Shipping or Discounted Shipping was applied to the order, all of our shipping costs (inbound and outbound shipping charges) will be deducted from the refunded amount.
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Return Policy-If you buy it and can't use or don't want it, we'll take it back! |
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If, for any
reason, you are not satisfied with a product from the SeatBeltPros.com,
simply return the new, unused product in its original packaging within 30
days for a refund (NO returns accepted after 30 days) or exchange minus
shipping and a 15% restock fee. Does not apply to "Special Order Items"
which are non-refundable. If you received free shipping, actual shipping
charges will be applied. Missing/Damaged/Incorrect Merchandise claims must
be made with 7 days.
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| Damaged, Missing or Incorrect Items: | |
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All shipments should be
inspected at time of delivery. Packages that have obvious damage should be
refused and will returned back to us by the carrier. If, you accept the
package and upon inspection of the parts, you find damaged, missing, or
incorrect items you must contact us within 5 business days. DO NOT RETURN
DAMAGED PARTS TO US. keep the package and parts as close as possible to
the condition in which you received them. Without the package, the carrier
will void your claim. Claims for shortages due to carrier negligence must
be made within five (5) working days of receipt of merchandise. Please
call the following numbers to report damaged shipment: UPS: 800-PICK-UPS.
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| Backordered Products | |
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While we strive to keep our website updated on out of stock items, there may be an occasion where a product that you order is not in stock. You will be notified by email if this happens. By default, the out of stock items will be placed on "hold" status along with any other items ordered. While an order is pending, your card will not be charged for the merchandise. As soon as the item is restocked, that item will be shipped. You are welcome to cancel or change the items on your order while on pending if you do not want to wait for the product(s) on back order. Please read cancellation policy below. This does not apply to Special or Custom Orders. If you wish to split shipments, additional shipping charges will apply. |
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| Order Cancellation & Modifications | |
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If you need to cancel
or modify an order, please do so by
email.
Orders and modifications can be made up until the
time that processing is complete. If the item(s) have already shipped, the
normal return policy applies. This does not apply to custom or special
orders.
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| Special and Custom Orders | |
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Please examine the product
details closely and order color swatches to be sure you are ordering the
product you need as Special & Custom Orders will require payment in
advance and are non-refundable and non-returnable once the order enters
our production schedule which can be as long as 3-4 weeks before the item
ships.
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| Pictures | |
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Pictures are for
demonstration purposes only. Actual applications may vary.
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| Typographical Errors | |
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SeatBeltPros.com reserves
the right to modify, add, or remove our terms of use at any time without
prior notice. While we strive for perfection, sometimes typos do happen
and we apologize in advance for those, however we reserve the right to
refuse or cancel orders for product(s) listed at an incorrect price
regardless of the status of the order.
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SeatBeltPros.com Privacy Policy
SeatBeltPros.com is hosted by Yahoo! Store.
Yahoo! hosts the store pages, ordering system, and the order data. Yahoo!
automatically collects order information but may only use this information in
the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also
automatically collects information about your shopping experience. Please see
the Yahoo! Privacy Policy for more information about how Yahoo! uses this
information.
We will never sell, trade, or rent any customer or gift recipient e-mail address
or personal information to any third party. Nor will we share this information
with any third party except to the extent necessary to fulfill an order or when
the outside party is strictly acting on our behalf with no independent right to
use the information we provide. We may provide aggregate statistics about our
customers, sales, traffic patterns, and related site information to certain
reputable third party vendors but these statistics will not include any
identifying personal information. We may disclose personal information in the
event that if we are required by law however. Accordingly, you authorize us to
disclose any and all information about you to law enforcement or other
governmental official as we deem necessary or appropriate with any investigation
of fraud, intellectual property infringements, piracy, or other unlawful
activity that is illegal and that may expose us to legal liability.
Our order form collects customer contact
information such as name, address, e-mail address, telephone number, and credit
card financial information needed to process and bill an order. We take numerous
precautions to protect customer information and the sensitive information that
is submitted to us is protected both online and offline.
The contact information is necessary to personalize and send information about
orders to our customers, to fulfill and notify you of delivery, and to get in
touch with you if necessary for customer service or questions about an order. We
may also use customer information and the Internet Protocol (IP) address used to
connect your computer to the Internet to improve the content of our site, to
improve your shopping experience, and for marketing and promotional purposes.
We also collect contact information about gift recipients to ensure correct gift
delivery. We may send special offers and information about new items or features
to our valued customers and gift recipients from time to time. The recipient may
always opt out of receiving future mailings.
Customers may join our mailing list by choosing to register on our home page or
during the checkout process. You can contact us to unsubscribe and we will
remove your name and e-mail address from any future mailings. A page of our site
is forwarded to the specified e-mail recipient only when you use the
Refer-a-Friend feature on our site.
SeatBeltPros.com does not use cookies to track customer movement on our site.
However, Yahoo! uses cookies to facilitate the checkout process. Please see the
Yahoo! Privacy Policy. You may still make purchases at our site if you have set
your browser to disable cookies but functionality may be limited.
We understand and share your concern about security and privacy. It is reassuring to know that it is statistically safer to use your credit card on the web than to use it in a store or restaurant. The information that you provide when placing an order with us (e.g. your name, address, and credit card information) is secure. It cannot be read or tampered with during transmission.
SeatBeltPros.com is hosted by Yahoo! Store on
its secure servers and our orders are processed using their shopping cart. Our
checkout process uses industry standard SSL (Secure Socket Layer) technology to
encrypt and scramble all personal information including your name, address, and
credit card information so that it may not be read by others as it travels over
the Internet. Secure Socket Layer encryption is employed during checkout when
the URL in browsers, such as Microsoft Internet Explorer and Netscape Navigator,
changes from "http" to "https". The "s" indicates that you are in a secure area.
Your browser may also show a pop-up window when you are here.
For your security, we authorize your credit card after we obtain confirmation
that your card is a valid number and has not been reported lost or stolen. We
also verify that the "Bill To" address matches the address on the credit card
used. It is not uncommon for a request for credit card authorization to fail at
times. We will contact you if we experience such difficulties and you may wish
to provide another credit card.
Email is not encrypted so please do not transmit your credit card number via
e-mail.
Under the Fair Credit Billing Act, the maximum amount that your bank can require
you pay for any fraudulent charge on your credit card is up to $50. Notify your
credit card company immediately should you ever suspect a fraudulent charge on
your credit card as you would for any other unauthorized charge.
Top Reasons to Buy from
the SeatBeltPros.com
Flat Rate Shipping & No Sales Tax!:
At SeatBeltPros.com, all orders
within the Continental US qualify for flat rate $4.95 shipping regardless of the
number of items ordered plus you pay NO sales tax unless your order is being
shipped to the state of Washington.
Reputable:
We are proud members of Yahoo! Shopping network and have achieved the highest
rating possible. It is the five-star Top Service rating. We have been in the
seat belt business for over 4 years and are growing rapidly. We have thousands
of previous customers and have an approval rating over 99%. Please take an
opportunity to read our feedback from previous customers. We believe it will
reflect our previous customer's satisfaction and the quality of your future
purchase.
Privacy:
We respect your privacy. We do not sell our customer information to any other
company. We do not send out junk mails or email spam to our customers.
Secure Transaction:
We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects customer
information such as credit card numbers, names, and addresses during the
exchange between your computer and our server. All credit card transactions are
processed through our SSL secure server. You'll know the information is
protected if the closed-lock symbol pops into view in the lower right- or
left-hand corner of your screen while you are checking out. You can also verify
secure pages by checking the address or URL listed on the location bar. If you
spot an "s" after the "http" at the beginning of the address, you know that
you're browsing in a secure environment.
We want to assure you that every purchase you make is a secure transaction. Once you are finished shopping and move on to our "checkout" area, you will be transferred to our secure server, which will encode your credit card information and deliver it only to us.
30-Day Money-Back
Guarantee:
We want you to be completely satisfied with every item that you purchase online
from SeatBeltPros.com. If you are not satisfied with an item that you have
purchased from us, you may return the item within 30 days of the order date for
a full refund of the purchase price, minus the shipping & handling fees. Please
read our Return Policy for more information. (Any "Free Shipping" item returned
will have the outbound freight charge deducted from the total return.)
Fast Service:
Our goal is to ship out all customer orders within 48 hours. In fact, most
customer orders placed before 1:00 PM CST are shipped out on the same day.
Responsible and Accessible:
Our customer service department answers emails within 24 hours. Our goal is to
answer all customer emails within the same day. If you have any questions or
comments, please
contact us.
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